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Refund & Return Policy
Effective date: July 9, 2026
Business name: 360QUAD, INC.
Website: readyrunwin.com
Contact email: connect@readyrunwin.com
Return address: 153 E. Falgler Street, #360, Miami, FL 33131
At 360QUAD, INC., we want you to be completely satisfied with your purchase. Our comprehensive refund policy outlines when and how you can return an item, request a refund, or seek assistance with a damaged, defective, or incorrect order. This refund policy applies to orders shipped to customers in the United States unless a different policy is explicitly stated for specific products or locations. Coaching Agreement and Terms and Conditions policies also apply.
Return guidelines
You may request a return within 10 calendar days following the delivery of your order.
To be eligible for a return, an item must be:
- In new, unused, and resaleable promotional items condition
- In its original packaging, including all accessories, manuals, tags, and promotional items, if applicable
- Accompanied by proof of purchase, such as your order number or receipt
Requests for returns made after the 10-day window are not eligible for a refund unless mandated by applicable law or approved by our customer support in writing.
Non-returnable items
The following items are not eligible for return or refund, except in cases of defects, damage, or as required by law:
- Personalized, custom-made, or made-to-order products
- Digital products, downloadable content, or services that have already been accessed, delivered, or performed
- Final sale, clearance, or marked resaleable promotional non-returnable items
- Items returned used, damaged, incomplete, or missing original packaging for reasons not caused by us
- Products that cannot be resold for health, hygiene, or safety reasons once opened or used
- Gift cards
- Books or media, or professional services
- Event, travel, lodging, etc. expenses
How to start a return
To initiate a return, please email us at connect@readyrunwin.com within the 10-day return window. Include the following purchase information in your message:
- Your name
- Your organization’s name
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos, if the item arrived damaged, defective, or incorrect
We will respond with detailed return instructions, including the applicable return address and, when relevant, a return shipping label. Please do not send any items back before receiving authorization and guidance from our customer support.
Return shipping and fees
For customer-choice returns: If you are returning an item due to a change of mind, ordering the wrong item, or for reasons not attributed to 360QUAD, INC., you will be responsible for the return shipping costs.
For our-error returns: If any item arrives damaged, defective, or incorrect, or if we made a mistake with your order, we may provide a prepaid return label or reimburse reasonable return shipping expenses after reviewing the situation.
Restocking fee
A restocking fee of 25% may apply to eligible returns that are not due to our error. We will inform you of any applicable fees prior to processing your refund.
Original shipping charges are non-refundable unless the return is a result of our error, an item was damaged, or defective, or applicable law states otherwise.
Refunds
After we receive and inspect your returned item, we will send you an email to notify you of the approval or denial of your return.
If approved, we will issue your refund to the original payment method within 30 business days after the approval. Please note that your bank, card issuer, or payment provider may require additional time to post the refund to your account.
Refunds typically include the purchase price of the returned item, minus any disclosed restocking fees and non-refundable original shipping charges, where applicable.
If your return is not approved due to the item being used, damaged, incomplete, outside the return window, or otherwise ineligible, we will explain the reason. We may offer to return the item to you at your expense.
Damaged, defective, or incorrect items
Please inspect your order promptly upon delivery. If your order arrives damaged, defective, incomplete, or incorrect, contact us at connect@readyrunwin.com within 10 days and provide clear photos of:
- The item
- The packaging
- Any shipping damage
- The order label, if applicable
We will work with you through our customer support to arrange for a replacement, exchange, store credit, or refund, as appropriate. This does not limit any rights you may have under applicable law.
Cancellations and order changes
You may request to cancel or modify an order by contacting us at connect@readyrunwin.com as soon as possible.
We will make reasonable efforts to accommodate cancellation requests, but cannot guarantee cancellation once an order has been processed, prepared, or shipped. If your order has already shipped, you may request a return following this refund policy after delivery.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the eligible item for a refund and place a new order.
Contact us
For questions regarding returns, refunds, cancellations, or orders, please contact:
360QUAD, INC.
Email: connect@readyrunwin.com
Phone: 305.385.8888
Customer service hours: TR 1 PM to 5 PM EST
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